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You might not need to panic. BroadSoft tells Gizmodo that it locked down its Amazon data (Charter says it was taken down) and hasn’t seen evidence that intruders accessed the information. Both BroadSoft and Charter say they’re investigating and will take extra steps to address the situation if necessary. To be on the safe side, though, Charter is recommending that MyTWC owners change their user names and passwords.
The exposure didn’t include extremely sensitive info like credit card data or social security numbers, so the potential damage is relatively limited. However, it’s not so much the specific threat as that the data was left exposed in the first place. It shows that companies are still making rookie mistakes when handling data, and suggests that they need to implement more stringent (and importantly, continuous) oversight of their partners to keep your data secure.
